Shipping Policy

Delivery Areas

We deliver to all UAE emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Delivery Timeframes

• Fastest delivery in UAE
• Available across all emirates

Delivery Charges

• Free delivery on all orders above AED 100
• Standard delivery fee: AED 8 for orders below AED 100

Order Processing

Orders are processed promptly on business days. Orders placed on weekends or public holidays are processed once we reopen.

Tracking Your Order

Once dispatched, you will receive an email and SMS with your tracking number. Track your order anytime from My Account → Orders.

Important Notes

• Delivery times are estimates and may vary due to high demand periods.
• Pet Basket is not liable for delays caused by courier partners.
• Perishable items are delivered with priority handling.