Frequently Asked Questions
Are your products safe for pets?expand_more
Yes — every product we stock is hand-picked by our team and meets UAE pet-safety standards. We work with trusted brands and reject anything we wouldn't use for our own pets.
How long does delivery take?expand_more
We offer fast delivery across all UAE emirates. Free delivery on all orders above AED 100.
What payment methods do you accept?expand_more
Visa, Mastercard, Apple Pay, and Cash on Delivery across the UAE. Tabby and Tamara installment plans are also available on orders between AED 100 and AED 5,000.
Can I return a product?expand_more
Absolutely. You have 7 days from delivery to return any unopened product for a full refund. For opened items, please contact our support team — we'll always try to make it right.
Do you offer Cash on Delivery?expand_more
Yes, COD is available for every order across all UAE emirates. You can pay our driver in cash or by card on arrival.
How do I track my order?expand_more
You'll receive an SMS and email with your tracking link as soon as your order is dispatched. You can also track it from your account page under "My Orders".